Rough draft
These days I'm at Skylight, working on civic tech — public health and government products where clear language isn't a nice-to-have — it's the whole point. It's the same systems-and-standards work I've always loved, just applied somewhere the words genuinely matter for people's lives.Period, not dash. Civic audiences notice sloppy punctuation.
That focus took shape at Zoom, where I led platform language and design system content across 12 products on a global platform — inside a 75-person design org — Much of it happened behind the scenes — naming, patterns, governance, the operating models that kept design, product, and engineering aligned. I coached and enabled 20 writers and designers across 8 teams, building frameworks that let distributed teams ship consistent language without needing me in every room.Scope up front. Then enablement — that's the leadership move.see: design system
I also spent time in sales enablement, building the content systems behind global onboarding — welcoming over 2,000 people into Zoom during the pandemic — right as the company was scaling faster than its own processes could keep up right as the company hit a hypergrowth wall its own processes couldn't keep up with. It's where I first saw how much a first impression, and the words inside it, actually carry.Name the human cost of bad onboarding copy. One sentence.see: onboarding
Before any of that, I managed retail districts — running the operations side of the business while learning how customers really talk about products, and how fast trust breaks when the words don't match the experience.Mark the trust line. This is why retail still matters.
That combination — operational rigor and a sharp ear for language — is honestly the throughline of my whole career. Content isn't just the output for me, it's the catalyst that makes everything else work.Rigor + language = throughline. Cut "honestly."see: home intro
Based in Grand Junction, Colorado.
I'm currently at Skylight, working on civic tech: public health and government products where clear language isn't a nice-to-have. It's the whole point. It's the same systems-and-standards work I've always loved, just applied somewhere the words genuinely matter for people's lives.
That focus took shape at Zoom, where I led platform language and design system content across 12 products on a global platform, inside a 75-person design org. Much of it happened behind the scenes: naming, patterns, governance, the operating models that kept design, product, and engineering aligned. I coached and enabled 20 writers and designers across 8 teams, building frameworks that let distributed teams ship consistent language without needing me in every room.
I also spent time in sales enablement, building the content systems behind global onboarding. I welcomed over 2,000 people into Zoom during the pandemic, right as the company hit a hypergrowth wall its own processes couldn't keep up with. It's where I first saw how much a first impression, and the words inside it, actually carry.
Before any of that, I managed retail districts, running the operations side of the business while learning how customers really talk about products, and how fast trust breaks when the words don't match the experience.
Operational rigor and a sharp ear for language: that pairing is the real throughline of my career. Content isn't just the output for me. It's been the catalyst that makes everything else work.
Based in Grand Junction, Colorado.